Award for Chesterfield Careline service

Chesterfield Borough Council’s Careline service has been accredited by a leading industry body.

Following an audit by the Technology enabled care Services Association (TSA), the service has achieved full accreditation to the TSA’s quality standards framework which covers the monitoring and installation of Careline alarms, and the falls recovery service.

TSA commended Chesterfield on the delivery of its Careline, response, and support services, a number of areas of good practice, and helping over 4,500 customers to achieve positive outcomes.

Councillor Helen Bagley, Chesterfield Borough Council’s cabinet member for homes and customers said: “The accreditation demonstrates the council’s commitment to follow best practice within the industry, and highlights our strengths and commitment to continually improving our services by putting customers first.”

Careline is the independently accredited 24/7 pendant alarm monitoring and response service.

Using a pendant worn around the neck or on the wrist, you can connect to Careline at the push of a button at any time of the day or night.

Careline can then get in touch with your emergency contacts, request medical assistance, call the emergency services or send a Careline response officer to make sure you are safe and well.

The team was presented with the certificate by mayor, Councillor Stuart Brittain, and mayoress, Anne Brittain.

Councillor Bagley added: “Our services are aimed at helping and supporting people to maintain independent living in their own homes, and TSA has recognised how we tailor our services to individual needs, how we work effectively with key statutory and voluntary organisations, and how we continue to develop and enhance our services to meet changing needs and technology.”

For more information about the Careline and support service visit: or call Careline on 0300 323 0076.

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